Refund policy
Our Commitment We want you to be completely satisfied with your OWNLUXE purchase. If something isn't right, we're here to help.
Return Window You have 14 days from the date of delivery to request a return or exchange. Items must be unused, unworn, in original condition and packaging, and accompanied by proof of purchase.
Non-Returnable Items For hygiene and safety reasons, the following are final sale and cannot be returned or exchanged:
- Intimates & lingerie
- Swimwear & bikinis
- Earrings & pierced jewellery
- Items marked as final sale
- Gift cards
- Downloadable products
How to Start a Return Contact us at support@ownluxe.ca with your order number and reason for return. We will provide return instructions and a return authorization number. Do not send items back without contacting us first — unauthorized returns cannot be processed.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- We recommend using a trackable shipping method. OWNLUXE is not responsible for lost return packages.
- Original shipping charges are non-refundable.
Duties & Brokerage Fees Import duties, taxes, and brokerage fees paid at delivery are non-refundable by OWNLUXE. Please contact your local customs office for duty refund eligibility.
Restocking Fee No restocking fee applies to eligible returns.
Refunds Once we receive and inspect your return, we will notify you of approval or rejection within 2 business days. If approved, your refund will be processed within 5–7 business days to your original payment method.
Damaged or Incorrect Items If your item arrived damaged or you received the wrong product, contact us within 48 hours of delivery with photos. We will cover return shipping and send a replacement or full refund at no cost to you.
Contact Us 📧 ownluxeceo@gmail.com 📞 705-698-8547 (Eastern Time, business hours)
OWNLUXE IS PROUDLY CANADIAN OWNED 🍁