Shipping policy

SHIPPING POLICY

We Ship Across Canada and Beyond 🇨🇦

Thank you for shopping with OWNLUXE — a proudly Canadian-owned brand. Here's everything you need to know about how we get your order to you.

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📦 Delivery Timeframes

Most orders arrive within 14 days of your purchase. During peak periods (holidays, sales events) or for remote locations, delivery may take up to 4 weeks. We work with trusted global suppliers to bring you premium quality at accessible prices — and great things are worth the wait.

You'll receive a tracking number by email once your order has shipped so you can follow it every step of the way.

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💸 Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

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📍 Where We Ship

We ship across Canada and internationally. Shipping availability and rates will be shown at checkout.

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📦 Lost or Damaged Packages

If your order arrives damaged, please contact us at support@ownluxe.ca within 7 days of delivery with your order number and photos of the damage. We'll make it right.

If your tracking shows delivered but you haven't received your package, please check with neighbours and your local post office first, then reach out to us and we'll investigate right away.

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🔄 Wrong Item or Missing Item?

If you received the wrong item or something is missing from your order, contact us at support@ownluxe.ca and we'll resolve it promptly.

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❓ Questions?

We're here to help! Reach us anytime at support@ownluxe.ca