Shipping policy

Delivery Timeframes

• Canada & United States: Most products arrive within 14 days. During peak periods or for remote locations, delivery may take up to 4 weeks.
• International (outside Canada & U.S.): Please allow up to 60 days for your order to arrive.

We ship directly from our trusted manufacturing partners to keep costs low and pass the savings on to you. All orders include tracking information so you can monitor your shipment's progress.

Shipping Rates

• Canada & U.S.: Orders under $150 CAD — Flat rate of $9.99 CAD
• Canada & U.S.: Orders $150 CAD and over — FREE shipping
• International: Shipping charges calculated at checkout

Processing Time

All orders are processed within 1 business day.

Shipment Confirmation & Order Tracking

You'll receive a shipment confirmation email once your order ships, including your tracking number(s). Tracking details typically become active within 24 hours.

Damaged or Lost Orders

We want every OWNLUXE order to arrive in perfect condition. If your order arrives damaged or appears to be lost, please contact us first at ownluxeceo@gmail.com with:

• Your order number
• Photos of the damaged item(s)
• Photos of the packaging
• A brief description of the issue

We'll review your case and coordinate with the shipping carrier on your behalf to find the best resolution as quickly as possible.

Need Help?

Have questions about your order? Contact our customer service team and we'll get back to you as soon as possible.