Shipping Policy

Delivery Timeframes

• Canada & United States: 

  Most products arrive within 14 days. During peak periods or for remote locations, delivery may take up to 4 weeks.

• International (outside Canada & U.S.): Delivery times may vary by destination.

We ship directly from our manufacturing partners to keep costs low and pass the savings on to you.

All orders include tracking information so you can monitor your shipment's progress.

FREE SHIPPING: Orders over $150 CAD qualify for free shipping (Canada & U.S. only)!

Processing Time

All orders are processed within 1 business day. 

Shipping Rates

• Canada & U.S.: Orders under $150 CAD - Flat rate of $9.99 CAD
• International (outside Canada & U.S.): Shipping charges will be calculated at checkout

Delivery Notes

Delivery timelines can occasionally be affected by carrier delays, weather conditions, and other unforeseen circumstances.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order ships, including your tracking number(s). Tracking details typically become active within 24 hours.

Damages

OWNLUXE is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the carrier to file a claim. Please keep all packaging materials and damaged goods before filing.

Need Help?

Have questions about your order or shipment? We're here to help! Contact our customer service team and we'll get back to you as soon as possible.