Shipping Policy

Delivery Timeframes

Canada & United States: Please allow 1–4 weeks for delivery.
International (outside Canada & U.S.): Delivery times may vary by destination—please allow up to 60 days for your order to arrive.

We ship directly from our manufacturing partners to keep costs low and pass the savings on to you.

All orders include tracking information so you can monitor your shipment's progress.

FREE SHIPPING: Orders over $100 CAD qualify for free shipping (Canada & U.S. only)!

Processing Time

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing may take slightly longer.

Shipping Rates

Canada & U.S.: Orders over $100 CAD - FREE SHIPPING
Canada & U.S.: Orders under $100 CAD - Flat rate of $9.99 CAD
International (outside Canada & U.S.): Shipping charges will be calculated at checkout

Delivery Notes

Delivery timelines can occasionally be affected by carrier delays, weather conditions, and other unforeseen circumstances.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order ships, including your tracking number(s). Tracking details typically become active within 24 hours.

Damages

OWNLUXE is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the carrier to file a claim. Please keep all packaging materials and damaged goods before filing.

Need Help?

Have questions about your order or shipment? We're here to help! Contact our customer service team and we'll get back to you as soon as possible.